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Hiring for Senior Customer Care Executive (building Material) in Ahmedabad, for Exp. 4 - 9 yrs at Du (Job in Ahmedabad)

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Job Description:1. Issuance of Proforma invoice/Quotation.& amp nbsp 2. Payments follow up with customers and daily collection update with finance team.& amp nbsp 3. Releasing orders for packing and dispatch& amp nbsp 4. Arranging road permits by providing invoice copies and transporter details to customer.& amp nbsp 5. Follow up with transporter for tracking the shipment for delivery of material.& amp nbsp 6. Special price working for projects in PMS INR/EURO (For supply from Duravit India / Duravit AG)& amp nbsp 7. Maintaining record management for Projects.& amp nbsp 8. Preparation of cost estimate for projects& amp nbsp 9. Preparation of MOU or agreement for partners or projects& amp nbsp 10. Commission working for partners in case of direct supply to project site (from Duravit India/ Duravit AG)& amp nbsp 11. Project data updating on project module and project international& amp nbsp 12. Placing Inter-company orders for furniture and well beings to Germany.& amp nbsp 13. Direct shipment from Germany (Follow up with customers for order form, order sheet for furniture item, payment, LC, forwarder details, etc. and follow up with Germany for shipment status and updating the same to customer)& amp nbsp 14. Issuance of credit note ( For Showroom display, Transit damage, CAS, TOD, Good will gesture) and Debit note to partners 15. Transit damage claims Registration of claims, follow up with customers for documents and resolution of claims.& amp nbsp 16. CAS - Preparing documents for free replacement to customer against defective material and organizing pick up through transporter from customers warehouse and updating the same in CAS module.& amp nbsp 17. Follow up on collection of C-forms& amp nbsp 18. Ledger reconciliation (quarterly/calendar year/financial year) 19. TOD calculation for partners Quarterly and yearly& amp nbsp 20. Follow up for open orders periodically.& amp nbsp 21. Working on special scheme for partners& amp nbsp 22. Providing Stock availabilities and other queries on phone calls (sales/partners/end customers) & amp amp thru E-mail.& amp nbsp 23. Induction to new joiner& amp nbsp 24. New MRP price verification& amp nbsp 25. Incentive working for sales employee& amp nbsp 26. Working on behalf of co-workers in their absence for smooth functioning of customer care department

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Posted on: Tuesday, 18 April, 2017  08:43
Expires On: Sunday, 21 June, 2020  18:30

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