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Hiring for Manager Client Servicing-international BPO in Delhi/NCR, Chandigarh for Exp. 5 - 10 yrs a (Jaipur Job)

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(Please mention IndiaDynamics.com when contacting)
Job Description:Hi, Virtual Employee, An IT Offshore Service Providing Company is looking to hire Client Servicing Professional for a Live Chat Process. Domain : BPO/Customer Care/Chat Process/Voice Process/Email Process Experience : 5+ Years Shift timings: 3:30 am-12:30 pm Days : 6 days/ week Responsibilities Responsible for maintaining client relationships Be the primary point of contact and build long-term relationships with existing clients. Develop a trusted advisor relationship with clients key contacts stakeholders. Ensure the timely successful delivery of client requirements according to their needs and goals/objectives. Attending client meetings with the aim to understand key requirements and business objectives. Communicate clearly the progress of monthly/quarterly goals to internal stakeholders. Assist clients through email, phone, online presentations, screen share and skype calls. Forecast and track key account metrics. Monitor and manage chat quality by going through chat transcripts for new and existing clients. Creating scripts/chat flows as per the client requirement. Update existing chat flows as per client inputs and update the Live Chat team. Manage client escalations and coordinate with Live Chat team to provide resolution/fix. Conducting test chats with Live Chat agents for both New and Existing clients. Providing Training on New Clients to Live Chat team before they go live. Creating daily/weekly/monthly reports as required. Eligibility Proven account management or other relevant experience. Experience in delivering client-focused solutions based on customer needs. Understanding of marketing, measurement and analytics, content management, digital marketing and internet technology. 5+ years of experience in direct client handling. 7+ years of managerial/marketing experience on paper. Proven ability to manage multiple projects at a time while paying strict attention to detail. Excellent listening, negotiation and presentation skills. Ability to prioritize among competing tasks Excellent interpersonal skills ability to influence and work with multiple clients. Expert at Microsoft Office Suite and Google Apps. Excellent verbal and written communications skills. Thanks Regards: Pooja Sharma If interested you can call me at 0120-6628500/ 7982265058 or you can mail your resume at [email protected]


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Posted on: Wednesday, 20 February, 2019  09:46
Expires On: Sunday, 24 December, 2023  18:30

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