Hiring for Sr. Analyst, IT Application Mgmt in Bengaluru/Bangalore, for Exp. 4 - 8 yrs at Dell.,Bang (Bangalore Job)
(Not Shown) (Please mention IndiaDynamics.com when contacting)
Job Description:Application Management Senior Analyst Application Management Senior Analyst- Bangalore, India Role overview This ROLE is for US SHIFT - INDIA NIGHT SHIFT HOURS SUPPORT Application Management Senior Analyst position in the AMS team in Dell India, primarily focusing on maintenance and support of segment of services, which supports mainly on internal DELL IT applications. Responsible for providing L2 support for within the SLA' s for internal DELL IT. Role Responsibilities Execute and fulfill incident management process and requirements. Provide application support and resolve IT issues detected by monitoring systems or business partners within service level agreement (SLA). Work with development teams and shared services teams through task tickets within stated Operational level agreement (OLA). Communicate resolution activities and escalations appropriately to the business partners. Document the incidents learning into the global knowledge database tool for sharing and references. Support application and project deployments on weekends, or when required. Work closely with IT partners for timely fix or enhancements and manage product quality with proper tracking. Perform data analysis on incoming and existing incident tickets or task tickets to develop stability improvement plan. Collaborate with cross functional teams to identify recurring issues, KB enhancements, SLA improvement and etc. Manages multiple assignments and initiatives in addition to Incident Management work Lead junior team members in the team to achieve common goals.